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Answers to frequently-asked Limbic Arc questions

Have a questions that's not answered here? See our Contact Us page for our hours and ways to get support!
Also, see our Customer Portal User Guide to get started!

About Limbic Arc

What is Limbic Arc?

The Limbic Arc system consists of a library of quantum-energy wellness "products" that are stored on the cloud and then selected and used within an app that you download onto your phone. For more about this amazing product, please see our The Limbic Arc - Explained by Dr. Cook video and our downloadable brochure.

What makes Limbic Arc different??

Limbic Arc is truly a first-of-its-kind technology. The technology behind the Limbic Arc system was developed over 14 years ago by our parent company and the technology has been used by thousands of doctors and healthcare professionals. This technology routinely creates life-changing effects as illustrated on our Testimonials page. There is no competition anywhere in the world because no other company has been able to harness quantum-energy wellness products and deliver them through an easy-to-use web-app interface.

What is an InfoBoost and how do I use it?

InfoBoosts are the output of quantum energy that are produced through the Limbic Arc web app. Each InfoBoost given to you is based on the Boost Ingredient you've selected and the desired result. InfoBoosts are pre-set for an eight-day duration within the Limbic Arc web app. However, you can adjust the length of the InfoBoost to meet your needs and desired results. For more about this amazing product, please see our How Does an InfoBoost Work? video.

The Limbic Arc Web App

How do I set up an InfoBoost?

We have a short video that shows the steps of setting up an InfoBoost.

Is the web app available worldwide?

You can access the web app to set up and manage your InfoBoosts anytime and anywhere you have an active internet connection..

What devices and browsers are compatible with the web app?

InfoBoosts are the output of quantum energy that are produced through the Limbic Arc web app. Each InfoBoost given to you is based on the Boost Ingredient you've selected and the desired result. InfoBoosts are pre-set for an eight-day duration within the Limbic Arc web app. However, you can adjust the length of the InfoBoost to meet your needs and desired results. For more about this amazing product, please see our How Does an InfoBoost Work? video.

Can the web app be used on multiple devices?
Yes, you may log into as many devices as you’d like.
Can I use the web app offline?
To set up or change an InfoBoost, simply access the Limbic Arc server through your device. An internet connection is required during setup, but once an InfoBoost is activated, it will continue to deliver the Boost–even if your device is offline.
How is the web app tested to see if it’s working?

Dr. Cook addresses this in the "Will I feel any physical effect from an InfoBoost?" section of our The Limbic Arc - Explained by Dr. Cook video found on the Learn More section of our website.

Can the web app enhance supplements I’m currently taking?

As our Limbic Arc Compliance video explains, we’re very careful about what we claim, but Dr. Cook illustrates in the Introduction to the Limbic Arc and The Limbic Arc - Explained by Dr. Cook videos on our Learn More page.

I'm unable to log into the web app (email/password invalid).

Begin by verifying you’ve input the correct email address for your Limbic Arc customer account. If you can’t remember your password, click the “Don’t remember your password?” link found on the web-app login page. After verifying your account email address, a system email will be sent to you with instructions. If you’re still unable to login, please contact Customer Support.

How do I set up InfoBoost notifications?

When setting up an InfoBoost, you'll be prompted about notification options that are sent via text message or email to your device (where applicable). Notifications are optional, can be turned on or off, and, at the current time, text notifications are only available to U.S. and Canada phone numbers. Email notifications are available to all users.

How do I create and save a custom Boost?

Within the Limbic Arc web app, the “App” menu includes the InfoBoost Library. Here you’ll find a variety of ways in which you can create, manage, and activate your personally customized InfoBoosts.

Can I measure “waves” from the app?

In regard to how the app works, please refer to our Limbic Arc Compliance video.

Does the app affect a pacemaker?

There are no known contraindications for using the Limbic Arc app. Is is safe for infants, children, and adults of all ages, including people with pacemakers, orthopedic replacements, and pregnant women.

Your Limbic Arc Monthly Subscription

Is it easy to unsubscribe?

After logging into the web app, you can modify your subscription from the “Manage Subscription” button on the Plan/Family Plan account menu. You can also call our Customer Service department.

How do I update my credit card information?

Log in to the web app and select "My Account". Click “View” on the Plan/Family Plan menu and then select “Edit” on the upper-right Manage Payment Options feature. Enter the new credit card information and click “Save”.

Do you take American Express?

At this time, we don't accept American Express for you subscription payment.

When is my subscription-renewal date?

Log in to your Customer Portal and select "My Account". Click “View” on the Plan/Family Plan menu, then refer to your “Paid Through” date.

Can I change my subscription renewal date?

The subscription renewal (billing) date cannot be changed once an account has been activated. The only time the renewal date will change is if you reactivate a canceling, suspended, or inactive customer account.

Can I pay with my subscription with my bank account?
Not at this time.
What is the Friends & Family Plan?

You can add up to eight friends, family members, or customer/Affiliate prospects to your account for only $10 each, per month. You can also reassign a Friends & Family Plan account to anyone at any time, making it a powerful tool for demonstration and recruiting purposes. Please see our Friends & Family Plan video for more details.

Your Limbic Arc Monthly Subscription

How do I change my name on my website?

Log into the Customer Portal and select the "Downline Organization" submenu under "Affiliate". Click the “Edit” button on the "Affiliate URL" feature in the upper-right corner of the screen.

Do I use my Sponsor Code to sign someone up?

Yes, the Sponsor Code you created during the Affiliate signup process will become your Affiliate URL. Reference your Affiliate URL in various marketing efforts in order to sign up new customers as your sponsored accounts/personal enrollees..

Where do I update my direct-deposit information?

Log into the Customer Portal and select the "Payout Details" submenu under "Affiliate".

Can I use an international bank account?

Not at this time. However, PayQuicker is available to set up as a global commission-payout solution.

How do I designate a placement in my downline organization?

You can manage the placement of new customers or affiliates⁠ - no matter who sponsors them. A comprehensive guide can be found here.

How do I fill vacancies in my downline organization?

Vacant positions are valuable and new occupants inherit benefits associated with those positions. Click here for a detailed guide.